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Can I order
items from the catalog? |
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All merchandise from our most current catalog is available in our Web
Shop. Go to our On-Line Catalog located at the bottom of every page and
click on the item #. Item #s are listed in numerical order for your
convenience.
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Do you have
sizing charts? |
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Yes. Sizing charts can be found by clicking on Size Chart at the
bottom of any page.
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Where can I find
more information about an item? |
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Click on the picture or the item # and you will be taken to a link page where you
will find detailed information on the item and an order option.
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What forms of
payment do you accept? |
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We accept MasterCard, Visa, Discover and American Express.
Mail-in orders can be paid by Credit card, Check or Money Order.
Mail
to:
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Bucio Lingerie
P.O. Box 811464
Chicago, Illinois 60681
USA |
Please do not send cash.
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Is it safe to use
my credit card? |
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Yes. We utilize a service that uses a secure encryption process for
processing all credit card orders.
Your
credit card will not be charged until your order is shipped.
Credit card orders must be billed to the name and address of the
card holder.
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Do you offer Gift Certificates |
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Gift Certificates may be purchased on-line from our On-Line Catalog
located at the bottom of any page. They are available in the following
amounts: $25, $50, $75, $100, $150, $200.
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What is your
Privacy Policy |
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At Bucio Lingerie, we are very concerned about privacy issues. We recognize that
we must preserve and use customer information responsibly if we want to
retain customer trust.
We collect personal customer information that is necessary
to fulfill orders and to contact our customers with additional
opportunities. We collect anonymous information to improve the content or
our web site, customize and personalize the content and layout for visitors,
and generally enhance our customers' shopping experience. Individually
identifiable e-mail addresses are not captured or stored unless provided to
us by our customers. Customers may opt out of receiving additional e-mails
from Bucio Lingerie by letting us know by E-Mail, Telephone or Fax. Our
contact information is located in Customer Service.
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Delivery |
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Can I ship to
another Name
and/or address? |
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Yes. During the checkout process, you can elect to have your package shipped
to a different address.
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When will my
order be shipped? |
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Please allow 10-15 days.
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Do you ship
overseas? |
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Not at this time. We ship to US/Canada customers only.
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Customer Service |
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What is your
return policy? |
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We offer 100% satisfaction, guaranteed! If your Bucio Lingerie
purchase does not completely delight you, we'll take it back for exchange or
refund. When returning an item, complete and enclose the Return/Exchange
form located in Customer Service. We recommend you use some type of
traceable method to ensure safe and documented delivery. Return postage is
the responsibility of the customer. Please send your return items to: |
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Bucio Lingerie
Returns
P.O. Box 811464
Chicago, Illinois 60681
USA
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What is your guarantee? |
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Our number one concern is your satisfaction. Should any item fail
to meet your expectations, simply return it within 30 days in a new
and unused condition and we will gladly exchange, credit or refund
your merchandise price. Because of hygiene concerns, panties and stockings are non-returnable
items.
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How do I contact
you about technical problems with your site? |
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Please contact us in writing by email at
beauties@buciolingerie.com
and
provide us with a description of the problem.
We promise to get back to you
promptly. |
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How do I contact
you about helpful suggestions and comments about
your site, service
and products?
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Please contact us in writing by email. All information is kept strictly
confidential.
beauties@buciolingerie.com. |
