Bucio Lingerie Plus Size Lingerie FAQs

Ordering

How do I place
an order?

Select an item from our Dangerous Curves Section. You will be taken to our secure on-line ordering service where you can choose the size, color and quantity. Click on "Add to Cart" at the bottom of the page. You may then continue shopping or proceed to" Pay & Finish". When you choose "Pay & Finish" specific instructions for finishing your order will automatically be available to you. Or, you can call us at 1-888-211-4580
to place a phone order.

Can I order
items from the catalog?

All merchandise from our most current catalog is available in our Web Shop. Go to our On-Line Catalog located at the bottom of every page and click on the item #. Item #s are listed in numerical order for your convenience. You may also phone us at 1-888-211-4580 or e-mail us at beauties@buciolingerie.com.

Do you have
sizing charts?

Yes. Sizing charts can be found by clicking on Size Chart at the bottom of any page.

Where can I find
more information about an item?

Click on the picture or the item # and you will be taken to a link page where you will find detailed information on the item and an order option.

What forms of
payment do you accept?

We accept MasterCard, Visa, Discover and American Express.

Mail-in orders can be paid by Credit card, Check or Money Order.

Mail to:

Bucio Lingerie
P.O. Box 811464
Chicago, Illinois 60681
USA

Please do not send cash.

Is it safe to use
my credit card?

Yes. We utilize a service that uses a secure encryption process for processing all credit card orders.

Your credit card will not be charged until your order is shipped. Credit card orders must be billed to the name and address of the card holder.

Do you offer Gift Certificates

Gift Certificates may be purchased on-line from our On-Line Catalog located at the bottom of any page. They are available in the following amounts: $25, $50, $75, $100, $150, $200. Gift Certificates in these amounts are also available by calling us toll-free at 1-888-211-4580 and by mail.

What is your
Privacy Policy

At Bucio Lingerie, we are very concerned about privacy issues. We recognize that we must preserve and use customer information responsibly if we want to retain customer trust.

We collect personal customer information that is necessary to fulfill orders and to contact our customers with additional opportunities. We collect anonymous information to improve the content or our web site, customize and personalize the content and layout for visitors, and generally enhance our customers' shopping experience. Individually identifiable e-mail addresses are not captured or stored unless provided to us by our customers. Customers may opt out of receiving additional e-mails from Bucio Lingerie by letting us know by E-Mail, Telephone or Fax all of which are located at the bottom of every page in our Web-Shop and on all printed material mailed.

Delivery

Can I ship to
another Name
and/or address?

Yes. During the checkout process, you can elect to have your package shipped to a different address.

When will my
order be shipped?

Please allow 10-15 days.

Do you ship
overseas?

Not at this time. We ship to US/Canada customers only.

Customer Service

What is your
return policy?

We offer 100% satisfaction, guaranteed! If your Bucio Lingerie purchase does not completely delight you, we'll take it back for exchange or refund. When returning an item, complete and enclose the Return/Exchange form located in Customer Service. We recommend you use some type of traceable method to ensure safe and documented delivery. Return postage is the responsibility of the customer. Please send your return items to:

Bucio Lingerie
Returns
P.O. Box 811464
Chicago, Illinois 60681
USA

What is your guarantee?

Our number one concern is your satisfaction. Should any item fail to meet your expectations, simply return it within 30 days in a new and unused condition and we will gladly exchange, credit or refund your merchandise price. In compliance with hygiene laws, panties and stockings are non-returnable items.

How do I contact
you about technical problems with your site?

At the bottom of our Customer Service page is a link that will direct you to an Email Us form. In the comment box, please provide us with a description of the problem. We promise to get back to you promptly.

Technical questions regarding your own computer and its functioning are better addressed by contacting your software company or Internet Service Provider.

How do I contact
you about helpful suggestions and comments about
your site, service
and products?

At the bottom of our Customer Service page is a link that will direct you to a Email Us form. In the comment box, please make any comment you want us to know. All information is kept strictly confidential.